Who you are contracting with
This store is operated by TODO_LEGAL_ENTITY_NAME, trading as ANTRO.
- Registered office — TODO_REGISTERED_STREET_ADDRESS, Brussels, Belgium
- Enterprise number (BCE/KBO) — TODO_COMPANY_NUMBER
- VAT number — TODO_VAT_NUMBER
- Email — info@giorgioantro.com
These terms apply to consumers — natural persons acting for purposes outside their trade, business, or profession.
Prices
All prices are shown in euro (€) and include VAT where applicable. The price displayed at the moment you place your order is the price that applies. Delivery is free — see our shipping page — so the total you pay is the total you see.
We take care to price accurately, but errors happen. If a product is listed at an obviously incorrect price and we have not yet confirmed your payment, we may decline the order and will refund you in full. This does not affect an order we have already accepted.
How a contract is formed
Adding an item to your cart does not create a contract, and neither does reaching the checkout page. Your order is an offer to buy.
The contract of sale comes into existence when your payment is confirmed by our payment provider and we send you an order confirmation by email. Until that moment, either of us may walk away. If we cannot accept your order — because an item is unavailable, or because we suspect fraud — we will tell you and refund any amount taken in full.
We conclude contracts in English. We do not file a copy of the contract text separately; your order confirmation email is your record of it, so keep it.
Payment
Payments are processed by Stripe. Depending on your country, you may pay by card, or by a local method Stripe offers at checkout such as Bancontact or iDEAL. All charges are in euro.
We never receive or store your card number. Card details are captured by Stripe directly. The full amount is taken when you confirm payment.
Delivery and passing of risk
We ship within the European Union only. Dispatch and delivery times are set out on our shipping page. We will deliver without undue delay and no later than 30 days after the contract is concluded, unless we agree otherwise with you.
Risk of loss or damage passes to you when you — or a third party you have named, other than the carrier — take physical possession of the goods. If a parcel is lost or damaged in transit before then, that is our problem to solve, not yours. Tell us and we will replace the item or refund you.
Your right to change your mind
As an EU consumer you have 14 days from the day you receive your order to withdraw from the contract, without giving any reason. How to do it, who pays return postage, and when you get your money back are all set out in full on our returns & refunds page, which forms part of these terms.
Legal guarantee of conformity
Under EU Directive 2019/771, we are liable for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery. Goods conform if they match their description, are fit for their usual purpose, and are of the quality you can reasonably expect.
Where goods do not conform, you are entitled — free of charge — to have them brought into conformity by repair or replacement, or to a proportionate price reduction or termination of the contract. Any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at delivery, unless we prove otherwise.
This guarantee is separate from, and additional to, your 14-day right of withdrawal. Normal wear and tear, and damage caused by misuse or by failing to follow the care instructions, are not a lack of conformity.
Our liability
We are liable for foreseeable loss caused by our breach of these terms or our negligence.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, under the product liability rules of Directive 85/374/EEC, or for any other liability that cannot lawfully be limited. In particular, nothing here restricts the mandatory statutory rights you have as an EU consumer, including your right of withdrawal and your legal guarantee of conformity.
Subject to the above, we are not liable for loss that was not foreseeable at the time the contract was made, or for loss arising from your use of the goods for a commercial purpose.
Intellectual property and site use
The ANTRO name, logo, garment designs, photography, and the text of this site belong to us and are protected by copyright and trade mark law. You may view and print pages for your own personal use. You may not reproduce, resell, or use them commercially without our written permission.
Governing law and disputes
These terms and any contract formed under them are governed by the law of Belgium. Where you are a consumer habitually resident in another EU member state, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of your own country, and you may bring proceedings in the courts of your place of residence.
If something goes wrong, email us first — most things are settled in a message or two. If we cannot resolve it, the European Commission provides an online dispute resolution platform for consumers: ec.europa.eu/consumers/odr. We are not obliged, and do not undertake, to use an alternative dispute resolution body.