Shipping is free
We ship every order free of charge. There is no minimum order value, no weight surcharge, and no delivery fee added at checkout. The price on the product page is the price you pay.
Where we ship
We deliver to addresses within the European Union only. We cannot currently ship to destinations outside the EU, including the United Kingdom, Switzerland, Norway, and the United States.
If your delivery address is outside the EU, please do not place an order — we will have to cancel it and refund you. We are working on expanding where we ship; if you would like to be told when we reach your country, email us at info@giorgioantro.com.
Because every delivery is internal to the EU single market, there are no customs duties, import charges, or handling fees on your order.
Dispatch and delivery times
- Dispatch time
- 1–3 business days from the moment your payment is confirmed. Orders placed at the weekend or on a Belgian public holiday are dispatched on the next working day.
- Carrier
- bpost, which hands your parcel to the national postal operator in your country for the final leg.
- Estimated delivery
- 2–7 business days after dispatch. Neighbouring countries are typically at the fast end of that range; the periphery of the EU at the slow end.
- Ships from
- Brussels, Belgium.
These estimates are not guarantees — carriers have busy periods and bad weather. What is guaranteed is that we will deliver no later than 30 days after your contract is concluded, as our terms set out.
Tracking your order
You will receive an order confirmation by email as soon as your payment is confirmed, and a second email with a tracking number when your parcel leaves us. Tracking can take up to 24 hours to start showing movement — that is normal and does not mean anything is wrong.
Check your spam folder before contacting us. If neither email has arrived within 1–3 business days of ordering, email info@giorgioantro.com with your order number.
Lost, delayed, and damaged parcels
Risk passes to you when you take physical possession of the goods. Until then, a parcel lost or damaged in transit is our responsibility: tell us and we will replace the item or refund you in full.
Please give us the correct delivery address. We are not able to redirect a parcel once it has been dispatched, and we cannot refund an order delivered to an address you entered incorrectly.
Changed your mind after it arrives? You have 14 days to withdraw — see returns & refunds.